Training was very common sense- follow the information in myCSP and learn to use the systems, and it’s smooth sailing. I’ve worked in customer service before (not at a call center), so I’m used to going above and beyond to help out a customer. If I expect myself to do that, and I’m expected to do that by my employer, I would think that my employer would be willing to help me.

The few rare times I did receive help while I was in ABAY training, it was never very helpful. I was always seated in the corner of the training area (not by choice), and no one was ever able to see my help sign; I was at work for almost an hour longer than I was scheduled for a training day because I had my help sign up, but I was in the corner so no one could see it and everyone had already went home.

Ok, I was slightly willing to brush that off. I started on the production floor in April, which is when the real trouble began. I had an incident in which my bank account information was compromised, so I had to close my account and open a new one. Being on direct deposit, I informed startek ASAP and provided the new account information THE SAME DAY that I changed the bank account (and the bank teller WARNED me about how startek operates); my information wasn’t processed until one week later, in which I still had to ask how I was going to receive my pay, because none of the details from HR’s end were clear. So, I knew i was going to get a paper check for the next 2 pays. Paper check one- MISSING…. What the fuck?! How does this happen?! I fought for almost an entire pay period to find out where my money was; I had just made a $1000 payment for my school tuition and had other bills to pay, plus I was flat broke. There was no word as to what happened. Finally, I had to beg Deb Carper in HR (who really helped me out, by the way) to find a way to get my check. She went out of her way to cut a check that same day (although it was over a week late at this point) and drove to the house of a supervisor who was sick, just to get their signature so I could receive my payment. I was grateful, but the fact that this even happened and took so long to resolve was absolute BULL SHIT to me. And yes, a majority of the people who work for the company are rude, smelly, don’t dress well for work, etc.

Politics are also a huge issue within the company, but I won’t touch that topic because I’m sure every work place has it’s issues with that.

Long story short, I’ve sold my soul to Satan himself (obviously, there’s a lot more to how bad this place than what’s been listed), and because of the pay, it’s going to be hard to leave, even if i find a job elsewhere. I just hope that this company would stop being so inconsistent and full of “catch 22′s”.

p.s- jack was a damn good OM no matter what anyone thinks.